Every Lock
Has an Answer.
Bonded technicians for the 2 a.m. lockout, the snapped key in a rusted deadbolt, and the office suite that needs every cylinder swapped by Monday.
The questions people type
at 2 in the morning.
A broken key is one of our most common calls — and one of the fastest to resolve. Our techs carry professional key extractors for every major lock type. Do not attempt to use tweezers or glue — both can make extraction harder or damage the cylinder.
Stop turning the key
Further rotation can push the broken piece deeper.
Call Tumbler dispatch
Tell us the lock type — we bring the right extractor.
Stay with the door
Tech arrives in under 20 min in most zip codes.
Key extracted & recut
We extract the fragment and cut a new key on-site.
Our fleet covers 240+ zip codes with an average dispatch time of 18 minutes from your call. Check your area below — we show real averages, not marketing estimates.
Check Response Time by Zip
Almost always yes. A standard residential lockout starts at $65–$95 depending on lock type and time of day. There are no hidden dispatch fees. Emergency surcharges (midnight–6am) are disclosed before the tech is sent — never added to the invoice.
Lockout
$65–$95
Standard residential
After Midnight
+$25
Transparent surcharge
Rekey (per lock)
$45–$75
Cylinder retained
The questions planners ask
before the problem happens.
Not when done by an authorized service partner. Tumbler technicians are certified by Schlage, Yale, and Kwikset — rekeying by our team is manufacturer-sanctioned and will not affect your warranty. We document every service call with a signed work order you can reference if a warranty claim arises.
Schlage
Authorized Service Partner
Kwikset
Certified Installer
Medeco
High-Security Specialist
Yale
Smart Lock Certified
Baldwin
Authorized Dealer
Mul-T-Lock
Registered Dealer
Rekeying changes the internal pin configuration so old keys no longer work — the hardware stays. It costs 60–70% less than replacement and takes 10 minutes per cylinder. Replacement is necessary when hardware is damaged, outdated, or you want to upgrade security grade.
- Hardware stays intact
- $45–$75 per cylinder
- 10 min per lock
- Old keys deactivated immediately
- New hardware installed
- $120–$280 per lock
- 20–45 min per lock
- Upgrade security grade
A master key system lets a single key open every unit while each tenant key opens only their door. We design and install hierarchical systems — Grand Master, Master, and individual Change Keys — with a documented key control log required by most commercial insurance policies.
Typical Property Build-Out
Our audit produces a documented report suitable for insurance underwriters and facility directors. It covers every point of entry, cylinder condition, key control status, and upgrade recommendations ranked by risk level. Most commercial properties require an audit every 3–5 years.
Numbers that earn
the dispatch call.
14,200+
Jobs Completed
Since 2011
18 min
Avg. Response
Across all zip codes
4.9 ★
Google Rating
1,847 reviews
240+
Zip Codes Served
Metro coverage
“Tumbler rebuilt our entire master key system across three buildings in a single weekend. The key control log they produced satisfied our insurance auditor on the first review.”
Patricia Okonkwo
Property Manager · Harborview Residential
Manages 84 units
“Called at 11:45 pm when a tenant snapped a key in the main entrance deadbolt. Tech was on-site in 16 minutes. Lock extracted, new key cut, building secured — I was back in bed by 1 am.”
Daniel Reyes
Facilities Director · Meridian Office Park
12-building campus
“Stood on my porch at 2 a.m. in January. Tumbler answered on the first ring, quoted me a price before sending the tech, and had me inside in 20 minutes. No surprises on the invoice.”
Margaret Hollis
Homeowner · Personal Residence
Single family home
4.9 out of 5
Based on 1,847 Google reviews
Every objection answered.
One call left to make.
Licensed, bonded, and insured. Transparent pricing. Manufacturer-authorized. Average 18-minute response. What else do you need to know?